Built for the people who keep people safe.
PolicyPilot is a compliance intelligence platform for NDIS disability service providers. It exists so the people responsible for safety, and the participants they support, can trust that policies are current, evidence is in order, and nothing important is slipping.
Sarah runs quality at a mid-sized provider. Her Tuesday looks like this.
She started the day with an audit reminder and ended it without answering it. Every hour stole from the next. Every policy question meant opening six PDFs. Every incident meant a cross-referencing job that nobody was trained to speed up.
- systems Sarah checks to answer a single auditor request
- of her audit week goes to hunting the current policy version
- of the quality managers we talk to failed a Practice Standard on their first audit
- to notify the NDIS Commission of the most serious reportable incidents; others allow 5 business days
Sarah is a composite. The first three figures reflect what providers tell us; the reportable-incident clock is the NDIS Commission’s own rule.
“My son can’t tell me if something went wrong. I have to trust the people in his home. Knowing their manager has the evidence to back up the safety promise, that’s everything.”
Policies, training, incidents, gaps. One view.
PolicyPilot doesn’t replace your document store, training log or incident register. It pulls them into one lens so the cross-referencing job that used to eat an afternoon becomes one question, and evidence stops living in six tabs.
Policies
Every policy, every page, indexed. Ask a question and answers come back with [Policy, p.X] citations you can click straight to the source page.
Training
Completion rolled up by worker, site and module. Who’s current, who’s overdue, what expires this quarter, before the auditor asks.
Incidents
Severity, category and site trends across a trailing 12 months, with open incidents flagged. The NDIS reportable clock is unforgiving: 24 hours for the most serious incidents, 5 business days for the rest.
Gaps
A live matrix of policy coverage × evidence status against the NDIS Practice Standards. Red before your auditor sees it.
And a single Ask panel that spans all four. Ask across your policies, training records, incident log and gap matrix in the same sentence.
Three people. Everything else is in service of them.
Safer days, not tidier files
The person at the centre of every shift. A bathroom routine that respects their plan. A meal that doesn’t breach dietary needs. A support worker who read the behaviour-of-concern note before it mattered.
Clear instructions, current training
The person who answers the door, drives the van, plans the meal. They deserve policies that match the room they actually work in, and training that’s current on the morning of the shift, not three audits ago.
Protected by the work they do
Sarah is the person at the keyboard, and the third person this protects. When the audit lands clean and the reportable clock stops ticking, it’s her work that bought that outcome. PolicyPilot exists so the evidence sits in one place instead of six.
Grounded or silent
Every answer must cite a page. If the answer isn't in the corpus, PolicyPilot says so instead of guessing.
Advisory, never authoritative
We surface what the documents say. Your team decides. The disclaimer is not decoration. It is the contract.
Safety is the product
Every feature traces back to participant safety. Anything that doesn't shouldn't ship.
Book a 30-minute walkthrough
We’ll run the live demo against a fictional provider and talk through how PolicyPilot fits your corpus and auditors.